Program: Support Specialist, AAS - Yakima Valley College

Apr 11, 2025

Yakima Valley College Catalog 2017-2018

The IT Support Specialist degree includes curriculum that helps prepare students for CompTIA and Microsoft certifications and provides opportunities for developing an IT knowledge base necessary for those in the Support Specialist degree. The curriculum includes hardware and software installations, end-user support, and troubleshooting skills.

IT Core

BA 115: Business Math 5 Cr ♦
BA 138: Written Business Communication 5 Cr •
BA 225: Career Management 5 Cr ■
BT 260: Word Processing 5 Cr *
IT 101: Introduction to Information Technology 5 Cr
IT 103: Computer Operating Systems 5 Cr
IT 104: Internet Essentials 3 Cr
IT 110: Computer Programming Introduction 5 Cr
IT 111: Spreadsheets Introduction 2 Cr
IT 115: Database Introduction 2 Cr
IT 120: PowerPoint 2 Cr
IT 140: Network Fundamentals 5 Cr
IT 160: Managing & Maintaining the PC 5 Cr
IT 161: Customer Support & Professionalism 1 Cr
IT 190: Co-op Field Experience I Variable Cr
IT 191: Co-op Field Experience II Variable Cr
IT 192: Co-op Field Experience III Variable Cr
IT 193: Co-op Field Experience IV Variable Cr

One of the following two 5 Credits

BUS& 201: Business Law 5 Cr
BA 259: Fundamentals of E-commerce 5 Cr

Support Specialist Courses

IT 143: Cisco I 5 Cr
IT 145: Windows Client I 5 Cr
IT 221: Spreadsheets Advanced 4 Cr
IT 222: Outlook 2 Cr
IT 225: Database Advanced 4 Cr
IT 260: Advanced Managing & Maintaining the PC 5 Cr

One of the following two 3 Credits

IT 124: Publisher 3 Cr
IT 184: InDesign 3 Cr

Total Credits 95

* Support Specialist students are required to complete BT 260 instead of BT 160 listed in the core courses.

Core Competency Codes

♦ Computation
• Communication
■ Human Relation