May 18, 2024

Yakima Valley College Catalog 2023-2024

IT Support Specialist, AAS

The IT Support Specialist degree includes curriculum that helps prepare students for CompTIA and Microsoft certifications and provides opportunities for developing an IT knowledge base necessary for those in the Support Specialist degree. The curriculum includes hardware and software installations, end-user support, and troubleshooting skills.

IT Core

BA 115: Business Math 5 Cr ♦
BA 138: Written Business Communication 5 Cr •
BA 225: Career Management 5 Cr ■
IT 101: Introduction to Information Technology 5 Cr
IT 103: Computer Operating Systems 5 Cr
IT 105: Digital Literacy 5 Cr
IT 110: Computer Programming Introduction 5 Cr
IT 140: Network Fundamentals 5 Cr
IT 142: Applied Server Technologies 3 Cr
IT 160: Managing & Maintaining the PC 5 Cr

Choose 2 credits from one of the following

IT 190: Co-op Field Experience I Variable Cr
IT 191: Co-op Field Experience II Variable Cr
IT 192: Co-op Field Experience III Variable Cr
IT 193: Co-op Field Experience IV Variable Cr

Support Specialist Courses

IT 145: Windows Client I 5 Cr
IT 149: Windows PowerShell Scripting 2 Cr
IT 225: Applied Databases 5 Cr
IT 253: IT Project Management 5 Cr
IT 259: IT Legal and Security Issues 5 Cr
IT 260: Advanced Managing & Maintaining the PC 5 Cr
IT 265: Systems Support 5 Cr

Total Credits 92

Core Competency Codes

♦ Computation
• Communication
■ Human Relation

IT Support Specialist, AAS Program Learning Outcomes

Students will be able to:

Apply current industry standards to plan, coordinate, and apply technology-based solutions to personal or organizational challenges.
Demonstrate professional etiquette and communication with peers, clients, and management.
Perform basic computer system and network installation, troubleshooting, and problem resolution for users and organizations.