May 04, 2024  
Yakima Valley College Catalog 2016-2017 
    
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Yakima Valley College Catalog 2016-2017 [ARCHIVED CATALOG]

IT 161: Customer Support & Professionalism

1 Cr
Quarters: F, W, S
The course introduces students to customer relations and service in a technical environment. During this course the student will provide user support and assistance as needed and create a positive work environment for users.